Frequently Asked Questions

FAQ

Q: What types of camping gear do you offer for rent?

A: We offer a wide variety of outdoor gear for all your camping needs, including tents, sleeping bags, backpacks, stoves, cooking gear, hiking poles, lanterns, bikes, SUPS, and more. You can check out our full rental catalog on our website or give us a call to discuss your specific needs.

Q: How do I make a reservation?

A: You can easily reserve your camping gear online through our website. Simply browse our inventory, select the items you need, choose your rental dates, and complete your booking. Alternatively, you can email us at outventuresvancouver@gmail.com and we can assist you with the booking process.

Q: What is the minimum rental period?

A: Our minimum rental period is typically one day. For longer trips, you can rent gear for several days or weeks.

Q: How much does it cost to rent gear?

A: Pricing depends on the type of gear and the duration of your rental. Prices vary by item, but we aim to keep our rentals affordable. You can view our rental rates on the website, or contact us for a custom quote based on your needs.

Q: Do I need to leave a security deposit?

A: Yes, we require a security deposit for all rentals. The deposit amount varies depending on the value of the gear rented, typically ranging from $10 to $300. The deposit is refundable when the gear is returned in good condition. For more details, please refer to our deposit policy.

Q: What happens if my gear is damaged or lost?

A: If the gear is damaged or lost during your rental period, we may keep all or part of your security deposit to cover repair or replacement costs. If you would like additional protection, you can opt for our damage waiver option, which helps reduce or eliminate charges for minor damages.

Q: Can I pick up and return the gear in person?

A: Yes, you can pick up and return your gear in West Vancouver or Langley during our business hours. We also offer delivery and pickup services for an additional fee if you’re unable to come to our location.

Q: What if I need to cancel or change my reservation?

A: We understand that plans can change! You may cancel your rental reservation up to 48 hours before your scheduled tripfor a full refund. Cancellations made within 48 hours of your trip are non-refundable. If you need to reschedule, please contact us as soon as possible, and we’ll do our best to accommodate you. Thank you for choosing Outventures, and we look forward to helping you gear up for your next adventure!

Q: Do you offer discounts for long-term rentals?

A: Yes, we offer discounts for long-term rentals! The longer you rent, the better the rate.

Q: Is there a late return fee?

A: Yes, we charge a late fee if gear is not returned by the agreed-upon return time. The fee is $20 per day after the rental period ends. We recommend letting us know if you need to extend your rental in advance to avoid any additional fees.

Q: Can I rent gear for a group or large family?

A: Absolutely! We offer group packages for families or large parties. If you’re planning a trip with a group, contact us to discuss your needs, and we can arrange a rental plan that suits your group size and requirements.

Q: Do you provide any camping advice or recommendations?

A: Yes, we’re happy to help! If you’re new to camping or have questions about the best gear for your trip, feel free to ask us. We can offer gear recommendations, camping tips, and advice on how to get the most out of your rental.

Q: What should I do if I have a problem with my rental gear?

A: If you encounter any issues with your rental gear, please reach out to us immediately. We’ll work with you to resolve the problem, whether that means exchanging the gear or offering assistance.

Q: Do you offer insurance for rented equipment?

A: Yes, we offer an optional damage waiver insurance for your gear. This will cover minor damage or accidental loss during your rental period. Please ask us for details when making your reservation.

Q: Can I rent gear for any type of adventure?

A:Yes! Whether you’re going on a casual camping trip, a day at the lake, or a picnic with friends, we’ve got you covered. Just let us know the type of adventure you’re planning, and we’ll help you select the perfect gear for your trip.

Q: What if I need additional accessories or gear that isn’t listed?

A: If you need something specific that we don’t have listed on our website, let us know! We may be able to accommodate your request or recommend a similar item. Our goal is to provide you with everything you need for your outdoor experience.

Q: What is Outventures Experience?

A: Outventures Experience is our premium service designed to make your camping trip effortless and enjoyable! We take care of everything, from making reservations and planning your meals to setting up your tents and campsite, so all you have to do is relax and enjoy nature. This service comes at an additional cost. Contact us for more details!